FAQs
How can I contact Venshi?
You can email us anytime at info@venshishop.com and our team will get back to you as soon as possible.
Do you ship worldwide?
Yes, we currently ship to most countries.
Where do orders ship from?
Orders are shipped from one of our partner fulfilment centres depending on stock levels and your location. This helps us deliver faster and keep products in stock.
How long will my order take?
Most orders are processed within 1–3 business days and delivered in 7–15 business days, depending on your region.
What payment methods do you accept?
We accept major credit cards and PayPal.
Can I change or cancel my order?
If you need to cancel or modify your order, contact us within 12 hours of placing it. After this time, orders may already be in processing.
What if I don’t receive my order?
If your order hasn’t arrived within the expected timeframe, contact us and we’ll sort it out for you.
Will I pay customs fees?
Depending on your country, local customs or import charges may apply. These fees are determined by your local customs office.